FAQ

How do I find my size?

Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a comfortable fit.

What leather do you use?

We use horsehide, cowhide, and goatskin. Each leather has unique characteristics. Horsehide is toughest and develops patina. Cowhide is durable and substantial. Goatskin is softer and more flexible.

Where do you ship from?

We ship from China.

How long does shipping take?

Estimated delivery time after shipment: 7-12 business days for all countries. These are estimates. Actual delivery may vary due to customs or carrier delays.

Do I pay customs fees?

We cover import duties for US, Canada, UK, EU, Australia, Japan, and South Korea. All other countries – you pay any customs fees.

How do I return an item?

Email us at info@jiashileather.com within 30 days of delivery. You pay return shipping. See our Simple Returns policy for full details.

Can I exchange for a different size?

Yes. Email us within 30 days. You pay return shipping + shipping for the new item.

How do I care for my leather jacket?

Keep it away from direct heat and moisture. Condition every 6-12 months with leather conditioner. Do not machine wash.

Do you offer wholesale?

Yes. Email info@jiashileather.com with your business details.

How can I contact you?

Email info@jiashileather.com, we reply within 24-48 hours.